How to get Help & Support
Learning Support
If you have any extra learning needs or require additional support, please let us know. We can provide a range of support, including;
- Support in the virtual classroom
- Support in 121’s outside of the core teaching time
- Support with English and Maths
- Specialist equipment
- Employability support
Please note: It is important to make us aware of any additional needs you may have as it will help us to help you! Contact us by calling or emailing the Learner Engagement Manager, Shannyn Sachse-Lewis on 0117 916 7870 or Shannyn.sachse@hbxl.co.uk.
Need other support?
If you need further support beyond what’s provided, feel free to contact us. We’d be happy to have a private discussion about your needs and how we can best support you on your learning journey.
Mental Health & Wellbeing Support
At some time in your life, you may experience some level of ill mental health. We can help signpost you to support services to help. If you feel at any time that you are struggling to keep up with the course, please do contact the team who are at your disposal.
If you require any support or advice, please contact the Learner Engagement Manager, Shannyn Sachse-Lewis on 0117 916 7870 or Shannyn.sachse@hbxl.co.uk and she can point you in the right direction. Alternatively, you can access other sources of mental health advice and support.
Sources of mental health advice and support:
Shout Textline | Text SHOUT to 85258
Samaritans | Phone: 116 123
Sane | Phone: 0300 304 7000
Mind | Phone: 0300 123 3393
CALM | Phone: 0800 585858
Bipolar UK – E-community | https://www.bipolaruk.org/ecommunity
No Panic | Phone: 0300 772 9844
Feeling behind with your course?
Lots of learners may feel anxious that they are either not keeping up with their work or are behind with their homework. Please don’t panic, talk to us! The HBXL Skills Academy team are genuinely here to help.
Just let us know where you are at, and how you are feeling, and we’ll put in place the right support to get you back on track. That might be arranging 121’s with your tutors or providing you with extra time to get your work in – or exploring other measures together.
Contact us by calling or emailing the Learner Engagement Manager, Shannyn Sachse-Lewis on 0117 916 7870 or Shannyn.sachse@hbxl.co.uk.
Safeguarding Support
If you think you have been hurt or abused by another learner, family member, friend or colleague, Skills Academy staff member or visitor, you should report this as soon as possible to your Designated Safeguarding Lead Joanna.mulgrew@hbxl.co.uk or tell another trusted member of staff what is happening.
You can also contact free of charge:
Samaritans: 116 123
Victim Support: 0808 1689 111
Equipment and resources to support your learning
Should you require IT equipment or access to the internet to join our courses, we may in certain circumstances be able to source equipment and learning spaces for you from our industry contacts.
We also have a small amount of funding to assist deprived learners with some equipment.
This may include;
- Laptop computers
- Screens
- Other specialist equipment
Please let us know if you require assistance by contacting Shannyn Sachse-Lewis on 0117 916 7870 or Shannyn.sachse@hbxl.co.uk.
Technical Support
Should you require support with your HBXL software, including EstimatorXpress, PlansXpress and Health & Safety Xpert, please get in touch with HBXL’s customer care team by calling 0117 916 7899 or emailing support@hbxl.co.uk. They’ll be happy to assist you with any installation or usage issues.
